Worldwide Delivery & Returns

COVID-19 Updates


Due to the current situation, we are experiencing some delivery delays. We are making sure to stay close to you and to keep you updated.

Thank you for your trust.

How long does it take for my order to be delivered? 

  

Countries and Territories Delivery Time Delivery cost 
E.U, USA & Canada 

Standard: 4 - 7 working days

Express: 3 - 5 working days

Free 

12-15$
Armenia, Belarus, Cyprus, Falkland Islands (Malvinas), Gibraltar, Guernsey (UK), Iceland, Jersey (UK), Moldova, Montenegro, Albania, Faroe Islands, Greenland, Holy See (Vatican City), Kosovo, Lithuania, Malta, Romania, Saint Pierre and Miquelon, Andorra, San Marino, Serbia, Isle of Man, Andorra, San Marino, Serbia, Bosnia and Herzegovina, Georgia, Ukraine, Greece, Hungary, Latvia, Liechtenstein, Macedonia, Slovakia, Slovenia, Turkey.

Express: 3 - 5 working days
20$
Asia & Pacific

Express: 3 - 5 working days

 

15$
Latin America, South America & Caribbean

Express: 3 - 5 working days

 15$
South Africa

Express: 4 - 6 working days

 20$
Africa (others)

Express: 4 - 6 working days

 50-100$
Middle East

Express: 4 - 7 working days

 20$

  

 

Can you deliver to a different address other than my billing address? 

Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
 

Returns policy 

Free and easy. We will gladly return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. You don't necessarily need to have the original packaging. Please email us at friendscare@nixirjewelry.com to initiate the process.

 
​Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.​ *Please note international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Nixir does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.

How do I track my order?

 You will automatically receive an e-mail and sms notification with the tracking number once your order has been processed and shipped.

​What currency are the prices listed in?

​All prices are listed in USD.

​What can I do if I make a mistake with my order?

​Orders are usually processed the next business day. If you need to change or cancel your order, please email us at friendscare@nixirjewelry.com with your order number in the subject line and we will try our best to accommodate your request.


What are your delivery options?

 Delivery options are DHL Express, UPS Worldwide and USPS.
 

​When will i know when my order has been shipped?

​Once your order has been shipped an email confirmation will be sent to you with the tracking number.

​What if i haven't received my package?

​Please check all external locked mailboxes.

​Contact your local post office to see if they have it held for you (always provide your tracking number to them) If you still cannot locate your package, please contact us at friendscare@nixirjewelry.com with your order number in the subject field.​

I have received the wrong item what should i do? 

If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact us at friendscare@nixirjewelry.com with your order number in the subject field.