Worldwide Delivery & Returns
How long does it take for my order to be delivered?
| Countries and Territories | Delivery Time | Delivery cost |
|
E.U*, USA & Canada |
Standard: 4 - 7 working days Express: 3 - 5 working days |
Free 12 $ |
| Armenia, Belarus, Cyprus, Falkland Islands (Malvinas), Gibraltar, Guernsey (UK), Iceland, Jersey (UK), Moldova, Montenegro, Albania, Faroe Islands, Greenland, Holy See (Vatican City), Kosovo, Lithuania, Malta, Romania, Saint Pierre and Miquelon, Andorra, San Marino, Serbia, Isle of Man, Andorra, San Marino, Serbia, Bosnia and Herzegovina, Georgia, Ukraine, Greece, Hungary, Latvia, Liechtenstein, Macedonia, Slovakia, Slovenia, Turkey. |
Express: 3 - 5 working days |
20$
|
| Asia & Pacific |
Express: 3 - 5 working days |
15$ |
| Latin America, South America & Caribbean |
Express: 3 - 5 working days |
15$ |
| South Africa |
Express: 4 - 6 working days |
20$ |
| Africa (others) |
Express: 4 - 6 working days |
50-100$ |
| Middle East |
Express: 4 - 7 working days |
20$ |
Please note: Free Shipping to E.U over 150$
Can you deliver to a different address other than my billing address?
Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
Returns policy
We will gladly return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. You don't necessarily need to have the original packaging. Please email us at friendscare@nixirjewelry.com to initiate the process.
How can I get an item repaired
We want you to enjoy your Nixir designs for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. To begin, send us an email at friendscare@nixirjewelry.com, then mail your item directly to us.
Upon receipt, our jewelers will evaluate the item. The evaluation may take up to 4 days, after which we will contact you to discuss any service fees. We take into consideration “time owned” as well as “condition received” when evaluating a piece.
Should you request an exchange or need repair service for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.
FOREVER GUARANTEE
If at any time you are not completely satisfied with your Nixir product or if there is a production issue, we will repair or replace it for free. Be sure to keep the certificate of authenticity that you will receive for each item you order.
Refunds
How do I track my order?
You will automatically receive an e-mail and sms notification with the tracking number once your order has been processed and shipped.What currency are the prices listed in?
All prices are listed in USD.
What can I do if I make a mistake with my order?
Orders are usually processed the next business day. If you need to change or cancel your order, please email us at with your order number in the subject line and we will try our best to accommodate your request.
What are your delivery options?
Delivery options are DHL Express and UPS Worldwide.When will i know when my order has been shipped?
Once your order has been shipped an email confirmation will be sent to you with the tracking number.
What if i haven't received my package?
Please check all external locked mailboxes.
Contact your local post office to see if they have it held for you (always provide your tracking number to them) If you still cannot locate your package, please contact us at with your order number in the subject field.
I have received the wrong item what should i do?
If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact us at with your order number in the subject field.
